The Challenge
Retention challenges with limited understanding of churn drivers. Growth, Product, and Customer Success teams lacked data-driven insights for effective interventions. Ad-hoc analysis requests created bottlenecks.
Our Solution
Led comprehensive retention analyses collaborating across Growth, Product, and Customer Success teams. Built dynamic BI dashboards and semantic models for real-time performance tracking. Orchestrated churn prevention initiatives partnering with Data Science to develop predictive models.
The Results
Actionable insights shaped core retention strategies across Marketing and Product leadership. Self-serve analytics reduced ad-hoc requests by 40%. Built business-critical A/B tests influencing evidence-based decision-making.
Quick Facts
- Industry
- e-Commerce / DTC
- Company
- Visit Website →
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Get StartedWhat Our Client Says
"Self-serve analytics empowered our teams to make evidence-based decisions without waiting for analyst support. The retention insights directly shaped our growth strategy."
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